GRTI Customer Privacy PolicyCustomer privacy is an important concern of Gila River Telecommunications Inc. We are dedicated to working hard in order to serve our customers while continuing to remain sensitive to privacy issues. During the normal course of providing services we make every attempt necessary to ensure the privacy of information we obtain. How Information Is Used Information we obtain from our customers is necessary in order for Gila River Telecommunications Inc. to provide services. Your name, address and the services you buy from us are necessary in order to properly provide and bill for those services. When you call us, we make every attempt to serve you by having access to: account records, call records, features and other information necessary in order to answer your questions. Information in our records may also be utilized in order to protect our customers, employees or property and to investigate fraud, harassment or other types of unlawful service activities involving Gila River Telecommunications Inc. or other carriers that we do business with. In some cases, it may be necessary to provide this information to the government or third parties who make a lawful demand for it. Accuracy, Security and Accountability of Information Information we obtain from our customers needs to be accurate. If your service information or your personal contact information changes or you see an inaccuracy on your GRTI bill, please let us know so we can correct it. Gila River Telecommunications Inc. has information systems that collect and store customer information. These systems have different types of security for the information stored. Gila River Telecommunications Inc. employees are required to keep customer information confidential and are held accountable for any actions which violate our privacy policies. Disclosure of Information Outside of Gila River Telecommunications Inc. Gila River Telecommunications Inc. does not release customer information to unaffiliated third parties without your permission unless we have a business relationship with those companies where the disclosure is appropriate with the following exceptions:
Disclosure of Account Information Upon your written request, we will provide your account information to whomever you wish. Disclosure of Customer Telephone Numbers, Names and Addresses Telephone numbers and names may be released through the telephone network such as when your phone number and name are released through Caller ID. Your listing status will determine how a number may be released through the network. For example, a person can ask Gila River Telecommunications Inc. to include them in directories (that is to "publish" their number) or not. Customers can request to not be published in directories but included in Directory Assistance (non-listed numbers). Or customers can ask not to be either in directories or Directory Assistance (non-published). When you request services from us to connect to an Internet Service Provider (ISP) or choose a carrier, we may need to provide them your telephone number so that they may provide your requested service. This includes non-listed and non-published telephone numbers. In addition to the above types of disclosures, Gila River Telecommunications Inc. is required, to make disclosures of customer telephone number, name and address information in certain circumstances, including those described below.
Your Control Over the Disclosure of Information You tell us the telephone listings you want to include in our directories and in directory assistance. You also may choose to have a non-published or non-listed number, or to exclude your address from your listing. As noted above, in certain cases you can block the transmission of your telephone number (and name) to those persons you call. Gila River Telecommunications Inc. will update this privacy policy continually to reflect regulatory requirements and any applicable laws.
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